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The utilisation of full simulation to enhance technical training and operational outcomes whilst supporting the risk based approach to training that we all operate within


Mark Delaney
Toll Helicopters


- Responsible person for the AOC.
- Current and relevant executive flight operations management experience in the helicopter industry.
- 30 years military and civil flight experience.
- OGP aviation management experience with Exxon, QGC, Santos, Origin and Arrow contracts.
- HEMS, aeromedical, corporate, government and emergency services aviation management experience.
- Operations Director, Careflight Queensland.
- Chief Executive Emergency Management Queensland.
- Operations Executive/Country Manager Hevilift.
- Aviation Risk Management Course.
- Aviation Crew Resource Management Course.

From its new purpose-built Aeromedical Crewing Excellence (ACE) Training Centre at Bankstown Airport, Toll Helicopters are using high fidelity simulation and virtual reality training devices to best prepare its crews and NSW Ambulance paramedics and doctors to save lives across southern NSW and the ACT for the next decade and beyond.

Inside the Leonardo-approved training facility stands a CAE 3000 Series AW139 Level D full-flight motion simulator with EASA and CASA approval, a Mets 30 Helicopter Underwater Escape Training (HUET) simulator rigged above a pool that can produce one metre waves and driving winds, and a virtual reality-based Complete Aircrew Training System (CATS).  Every three months Toll Helicopters’ pilots, aircrew and the clinical teams spend three days at the ACE centre practicing normal and abnormal situation training together as a combined crew.

Aircrew that have previously used legacy HUET trainers before, such as the stainless steel cage attached to a crane and dunked into the deep end of a local swim centre and rolled up-side down, now use the Mets 30 HUET device with all of its add-on sensory features and say it is an experience that is as close to reality as they could want to get. Resurfacing from a successful egress from the inverted and submerged cabin, dual fans simulate winds up to 145 km/h and a single fan positioned above simulates the downwash of a hovering AW139 tasked to winch you from the water.

Toll want to do a better job at training the crew for their roles and improve operational capability and excellence, standardisation and safety. The ACE training programme, is truly innovative and a step change for the world of how we train for EMS. The programme was designed first and then the centre designed to support the program.



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