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The ASA+ FNA Conference Photo Competition for 30th Aeromedical Society of Australasia and Flight Nur

The Bird Has Landed! The implementation of a State-wide electronic activity and tracking information system into the Retrieval Space

Kerry Healy
Retrieval Services Queensland, Royal Brisbane and Women’s Hospital, Brisbane, Australia

Leeanne Trenning

Royal Brisbane and Women’s Hospital, Brisbane, Australia



In 2017, after 3 years of planning and development, RSQ implemented a purpose built electronic medical record called Brolga. This presentation will discuss the planning, development, implementation and outcomes of the introduction of Brolga.


Retrieval Services Queensland (RSQ) is the aeromedical coordination and tasking body for Aeromedical Retrievals within the State of Queensland, Australia. RSQ coordinates and tasks the retrieval of over 22,000 patients per year, making it one of the busiest retrieval coordination services in the Southern hemisphere.

Brolga, the new web based IT system, replaced a labour-intensive paper driven coordination system that had been in place since the inception of the service in 2005. The development and implementation of Brolga has improved the transparency and safety of the referral information that is collected. Thus, making reporting, documenting and the auditing of RSQ core business more streamlined.


As well as having many advantages, there were many challenges that needed to be overcome to implement such a large project. How the organisation overcame these challenges and is now benefitting from the outcomes of Brolga’s implementation will be discussed in detail. Whilst Brolga has become part of the normal business processes of RSQ, there are still many opportunities and plans in place to improve and develop the system moving forward.



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