Mr Trevor Ho1
1NETS – NSW
Biography:
Trevor Ho is the Technology & Systems Project Manager at NETS NSW, with extensive experience across biomedical engineering, ICT, and telecommunications. He has held senior roles at nbnco, Optus, and Vodafone, and was a key engineering lead in launching Australia’s National Broadband Network, delivering its first five sites.
Trevor has contributed to major healthcare infrastructure projects, including the Liverpool Hospital Redevelopment, and has worked at Camperdown and Westmead Children’s Hospitals. He is passionate about technology, people development, and driving process excellence, governance, and cultural transformation. He thrives in fast-paced environments, solving complex challenges and delivering impactful outcomes.
NETS – the Newborn and paediatric Emergency Transport Service in NSW and the ACT is a specialised retrieval service for critically ill or injured babies and children. NETS provides state-wide clinical advice and coordination for neonatal and paediatric patients.
Abstract:
The Commission on Accreditation of Air Medical Transport Systems (CAMTS) sets standards for medical transport services to ensure high-quality care. Originally for North American services, a separate agency (CAMTS Global) covers world-wide programs.
NETS has expanded over many years from a small team based in several hospitals in the 1970s to a single service in 1995 and now has over 150 staff.
NETS pursued CAMTS accreditation to validate and enhance the quality of its service, align with international best practice and ensure continuous quality improvement.
Preparation involved aligning NETS systems and processes with CAMTS Global standards. Challenges included staff buy-in, change management while standardising practices across different transport modes and providers. CAMTS identified several areas to focus on, such as Quality Management System and performance metrics tracking while highlighting areas where NETS demonstrated best practice.
CAMTS accreditation brought a focus on improved patient care standards, team and service needs, increased operational efficiency and linking the transport environment with the greater health system. The accreditation journey fostered pride and accomplishment among the NETS team, enhancing teamwork, professional development, and a commitment to excellence. CAMTS feedback provided valuable insights for service enhancement, particularly around data management systems, new technologies to digitise many legacy systems to improve efficiency and quality. Other key focus will be on service needs: Resource Management, Operational Efficiency, Communications, Cultural Shifts, and Regulatory Compliance.